Email Notifications

If you are a key contact you can subscribe to receive email notifications from the OASIS Status system. You can do this by clicking the Padlock Icon (top right) -> View Profile -> Status System (tab) when logged into OASIS.
Normal
Information
Investigating
Monitoring
Identified
Degraded
Unavailable
Maintenance

Current Status

Normal
Normal  
Normal  
Normal  

Maintenance

Month of December 2025

Planned Maintenance
December 07, 11:00pm
OASIS Application SQL Managed Instance (UK West) SQL Managed Instance (UK South) Web Application Servers Utility Servers Blob File Storage
Month of August 2025

Planned Maintenance
August 25, 10:00pm
OASIS Application OASIS Analytics OASIS Third Party Components SQL Managed Instance (UK West) Cloudflare Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Text Magic Email Report Books Dashboarding Utility Servers Blob File Storage

Planned Maintenance
August 24, 3:00pm
OASIS Application OASIS Analytics OASIS Third Party Components SQL Managed Instance (UK West) Cloudflare Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Text Magic Email Report Books Dashboarding Utility Servers Blob File Storage
Month of July 2025

Unplanned Maintenace
July 25, 12:45am
OASIS Application OASIS Analytics OASIS Third Party Components SQL Managed Instance (UK West) Cloudflare Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Text Magic Email Report Books Dashboarding Utility Servers Blob File Storage

Incidents

Week of 12/01/2026

OASIS Increase in Error Rate
January 14, 10:08pm
OASIS Application OASIS Analytics OASIS Third Party Components SQL Managed Instance (UK West) Cloudflare Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Text Magic Email Report Books Dashboarding Utility Servers Blob File Storage
Jan-14, 10:16pm

All systems now operational.

The root cause was a scaling operation which triggered an SQL instance restart, an operation which often happens during Microsoft's maintenance window without service interruption.

An ongoing process triggered a protection mechanism called rapid fail protection disabled the applications as a result of excessive error reporting.

We apologise for any inconvenience.

OASIS Product Team

Week of 17/11/2025

OASIS Access Issues
November 18, 11:34am
OASIS Application OASIS Analytics OASIS Third Party Components SQL Managed Instance (UK West) Cloudflare Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Text Magic Email Report Books Dashboarding Utility Servers Blob File Storage
Nov-19, 10:00am

Following monitoring we are marking this issue as resolved  as Cloudflare have closed of the issue.

OASIS Product Team

Week of 29/09/2025

OASIS Performance Issues
October 02, 12:58pm
OASIS Application SQL Managed Instance (UK West) SQL Managed Instance (UK South) Web Application Servers Utility Servers Blob File Storage
Oct-2, 5:30pm

We are pleased to confirm that this issue has now been resolved. The investigation found that the cause was increased CPU load from encryption processes used when removing data from completed client migrations.

To help prevent this from happening again, these processes will now be carried out outside periods of peak use on OASIS.

Thank you for your patience and understanding.

OASIS Support Team

Week of 22/09/2025

OASIS Report Wizard Issue
September 22, 2:34pm
OASIS Application OASIS Analytics OASIS Third Party Components SQL Managed Instance (UK West) Cloudflare Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Text Magic Email Report Books Dashboarding Utility Servers Blob File Storage
Sep-22, 6:06pm

We have deployed the OASIS Report Wizard fixes to OASIS so filters should be apply correctly now.

OASIS Product Team

Week of 01/09/2025

OASIS Performance Issues
September 02, 2:32pm
OASIS Application SQL Managed Instance (UK West) SQL Managed Instance (UK South) Web Application Servers Utility Servers Blob File Storage
Sep-2, 5:26pm

This issue has now been resolved.
Copyright (C) IT Works (Scotland) Ltd